Privacy Policy

We (also referred to as “we”, “us”, or “our”) are committed to protecting your personal information and your privacy.

This Privacy Policy explains how we collect and store the information you provide on South Flowdex (the “website”).

We will defend these principles:

• To be transparent about how we collect and process your personal information:

We want you to be able to make informed choices about how your personal data is used and processed. That's why we've created our website. To support this, we use a range of methods and processes to provide you with relevant information about the use of personal data.

If we determine that you need specific details, we will provide them at the appropriate date and time.

We are happy to answer any questions you may have and will provide any clarifications you need regarding any legal limitations. You can reach us by email at: info@south-flowdex.com

• We will use personal information only for the purposes outlined in this policy.

We may process Personal Data for various purposes, including providing the website, connecting you with third-party trading platforms (the 'Services'), improving the site, protecting our rights and interests, facilitating the maintenance and delivery of the Services, complying with legal and regulatory obligations, and conducting administrative and business activities to support the provision and use of the Services.

We also process personal information to gain a clearer understanding of your preferences and needs.

• Use key tools to protect your rights in relation to personal data:

To help you exercise your rights, we have robust processes in place. Contact us anytime to request access to your personal information. We can correct or delete it, limit its use for specific purposes, or stop using it altogether. We can also transfer your information to you or a third party. We will do our best to accommodate your requests.

• Protect your personal data:

While we cannot guarantee the absolute security of your personal data, we are committed to continually applying a range of measures and safeguards to keep your personal data protected.

Our Privacy and Security Policy is comprehensive.

1. The Scope?

This policy outlines the types of personal information the company collects about individuals, how it is processed and shared with third parties, and the measures taken to protect it.

This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of other information we hold or can reasonably access.

The Policy defines “processing” as any process that involves the use or collection of personal data. It includes the management, organisation, and storage of personal data.

Our services are intended for a general audience and are not designed for anyone under 18. We do not knowingly collect information from individuals under 18, and we do not knowingly permit such individuals to use our services. If we become aware that we have collected information about a child, we will delete that information promptly and take reasonable steps to remove it from our records and systems.

2. What personal information do we hold about you?

When you use our services and channels or visit our website, we collect personal data. At times, we may ask you to provide personal data. We also gather personal data by analysing how our services and channels are used, or from information we receive from our third-party partners.

3. There is no obligation to disclose personal information to the company and the potential consequences.

You are not obliged to provide us with personal information. However, in some circumstances, choosing not to do so may prevent us from delivering certain services or restrict users’ access to the website.

4. What personal information may we collect? When you visit our website, we may collect the following personal information:

This includes details about your online activity logs, traffic data (including IP address, date and time of access), your language settings, software crash logs, the type of browser used, and information about the device you use. The information we collect is not personal information and cannot be used to identify you.

Personal data We receive from you: Any personal data you voluntarily provide to Us when you connect with a third-party online trading platform through Us.

Personal information you provide directly to third-party platforms to facilitate trade: this may include your full name, address, phone number, and email address.

5. The legal basis and purposes for the processing of personal data

Your personal information is processed by the company for the purposes set out in this section and in accordance with the applicable legal basis.

Without a legal basis, the company cannot use personal data about you. The legal grounds on which the company may process your personal data are:

• You have provided your consent to the processing of your personal data for one or more purposes. This applies when you submit personal information via the website so we can transfer it to a third-party trading platform.
• The Company or a third party may need to process data to pursue legitimate interests. For example, this may be necessary to improve our services or defend legal claims.
• Processing must comply with a legal obligation.

Please email us for more information about the processing required to protect our legitimate interests.

Below is a list of reasons and legal bases on which we may use the information you provide to us. Personal data.

6. Transfer of Personal Data to Third Parties

The company may also share personal data with third-party service providers, such as hosting and storage providers, providers that process IP address information, and firms that conduct user experience analytics.

You may also authorise us to share specific personal information with third-party trading platforms. In such cases, we will provide those platforms with the personal data you have supplied to us. Their use of your personal information is governed by their privacy policies. Your personal information may be shared with multiple trading platforms.

The Company may share personal information with related entities or business partners where appropriate. This helps the Company access the resources and expertise required to enhance its products and services, improve customer experience, and continue delivering value to its customers.

Where necessary to protect the rights of third parties or assets, The Company may disclose personal data to regulatory, local, or other official authorities.

We may also share personal information about you with potential investors or buyers, or with lenders to the company, as well as with any other company within our corporate group, in connection with any such transaction (including the transfer or sale of assets belonging to the company or any other company within the group), or as part of any merger, restructuring, consolidation, or bankruptcy of the company or any other business within the group.

7. Cookies and third-party services

We may use third-party services, including advertisers on our website and analytics providers. These service providers may also use cookies or other technologies.

Cookies are small text files stored on your device when you visit or use this website. They collect information about your preferences and browsing behaviour to enhance your experience, remember your settings, and customise the products and services you may enjoy. Cookies are also used for statistics and analytics.

Some of the cookies we use are session cookies. These are temporarily stored on your device and last only until you close your browser. Other cookies are persistent. Persistent cookies stay on your device for a period after you close your browser. They help the website recognise you as a returning user and make it easier for you to revisit the site.

Types of cookies:

We may use them according to their purpose:

Cookies are blocked or deleted

To block or remove cookies, you’ll need to adjust your browser’s settings. The links below guide you through the process for several popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

However, please be aware that some or all of the website’s functions and features may not operate as expected if this occurs.

ONLINE TRACKING NOTICE

The Company will retain your personal data for as long as necessary to fulfil the purposes of processing described in this policy, or for longer periods where permitted by law, regulations, policies, or applicable orders.

We will share your information with third-party trading platforms for 12 months. If you consent, we will continue to share your data for a further 12 months.

We routinely review the Personal Data we hold to ensure it is no longer required.

9. Transfers of personal information to an overseas country or to an international organisation

Your personal information may be transferred to other countries (that is, a third country outside the one in which you reside) or to international organisations or jurisdictions. The Company takes all necessary steps to protect the personal data you provide, ensuring appropriate safeguards are in place and that you can assert your rights and access effective legal recourse.

These protections and safeguards are available to all residents of the EEA (European Economic Area).

• Transfer to a third country or international organisation that the European Commission has determined provides an adequate level of protection for personal data transferred to it, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. (the “GDPR”)
• The transfer is carried out under a legally binding, enforceable agreement between public entities or authorities in accordance with Article 46(2)(a).
• The transfer was carried out in accordance with the Standard Contractual Clauses adopted by the European Commission under Article 46(2)(c) of the GDPR. The European Commission's Clauses can be viewed at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

The Company can provide details of the security measures it uses to protect your personal data when it is transferred to third countries or international organisations. To request this information, please email info@wealthwaydigital.uk

10. Personal Data Security

We have implemented appropriate organisational and technical measures to protect personal data. This includes preventing the accidental or unlawful destruction, loss, or alteration of personal data.

We cannot guarantee or warrant that the security of your personal data will be free from error at all times. We are not liable for any intangible, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, any disclosure of personal data resulting from transmission errors, unauthorised access by a third party, service interruptions, or any other causes beyond our control.

Where legal or other obligations outside our control apply, we may be required to disclose your personal information to third parties, such as public authorities. We cannot control how third parties protect your personal information in these circumstances.

No method of transmitting personal data over the internet is completely secure. The Company cannot guarantee the security of any personal data you send to us online.

11. Hyperlinks to websites owned by third parties

Links to third-party websites and apps are provided on this website. These sites and apps are not operated or controlled by the company. We are not responsible for the collection or processing of personal information by those websites or apps. This Policy does not apply to activities carried out through such sites or apps.

When visiting any third-party websites or apps, we recommend reading their privacy policies before deciding whether to access or use them. We also suggest that you provide any personal information directly to them.

12. Changes to this Policy

This Policy may be updated at any time. If we make changes, we will notify you by posting the updated policy on our website. In addition, where we make significant changes, we will endeavour to inform you using methods we consider appropriate and will also publish a notice on our website. Unless expressly stated otherwise, any amendments take effect on publication of the revised policy.

13. Your rights in relation to your personal information

You are entitled to request that we verify the accuracy of personal information collected about you, correct any errors, and delete any personal information we no longer require. You may also restrict the scope or the types of processing applied to your personal information.

If you are an EEA resident, please refer to this page:

These rights are available to you in relation to the information you provide about your personal data. You can exercise these rights by sending an email to the address below.

Access rights

The Company can verify whether personal data about you is currently being processed. If so, you are able to access your personal data upon request.

The Company can provide an electronic copy of the personal data currently being processed and may charge a reasonable fee for any additional copies. The data will be supplied electronically upon request.

The right to access personal information must not infringe the rights and freedoms of others. If a request would adversely affect another person’s rights or freedoms, the company may refuse to comply or limit the extent to which it can fulfil it.

Right to rectification

The Company may correct inaccurate personal information. You may request that any incomplete personal information about you be corrected, taking into account the purpose for which it is processed.

Right to Erasure

The following reasons apply: (a) Personal data are no longer required for the purpose for which they were collected or processed; (b) You withdraw consent and there is no other legal basis for processing; (c) You object at any time, on grounds relating to your particular situation, where the processing of your personal data is based on legitimate interests pursued by us or a third party; (e) Personal data have been processed unlawfully; or (f) Personal data must be erased to meet the company's legal obligations.

This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

Processing restrictions

If you are concerned about the accuracy of your personal data, you may ask the company to limit its processing.

If you request that your personal data be restricted, the data may only be retained with your consent; to establish, exercise, or defend legal rights; to protect the rights of another natural person; or where there is a significant public interest within the European Union or a Member State.

Data portability rights

If processing is performed by an automated system and is based on your consent or a contract to which you are a party, you have the legal right to access and review the personal data you have provided to the company.

You are entitled to request that your personal data be transferred directly from the company to another controller, where technically feasible. Your rights under the right to erasure are not affected by exercising your right to data portability. The right to transfer data does not interfere with the rights or liberties of anyone else.

Right to challenge

You have the right to object at any time to any processing of your personal data based on legitimate interests pursued by the company or a third party. This also applies to profiling based solely on those legitimate interests. If we can demonstrate compelling legitimate grounds for processing that override your rights, freedoms, and interests, or if the processing is necessary for the establishment, exercise, or defence of legal rights, we may continue.

Regarding direct marketing, you have the right to object at any time to the processing of your personal data.

Right to decline consent

You may withdraw your consent for us to process your personal data at any time. This won't affect the lawfulness of any processing already carried out on the basis of your consent before it was withdrawn.

You have the right to lodge a complaint with your supervising authority.

You may file an appeal with the supervisory authority established by a Member State to safeguard individuals' fundamental rights relating to the processing of personal data within the European Union.

European Union and Member States’ laws may, in certain cases, restrict your rights relating to your personal data, as set out in section 13 of this document.

We will provide the requested information, in line with your rights under section 13 of this agreement, within one month of receiving your request. The timeframe may be extended to up to two months if necessary, depending on the nature and volume of requests. Within one month of receiving your request, we will notify you of any extension and the reasons.

So long as this does not conflict with section 13 of the Act, the information you request under your rights in section 13 will be provided at no cost to you. If we consider a request to be unfounded or excessive, including where requests are repeated, we may charge a reasonable fee to cover the administrative costs of providing the information or confirming the action requested. We may also decline to act.

If we have any doubts about the identity of the person who submitted your request, we may request further information to verify your identity.